Frequently Asked Questions
I can't login to the Marketplace
You have to use the same authentication system as when you registered on the application.
If you registered with Facebook, you just have to click on "Continue with Facebook".
If you have registered with Apple, it is not yet possible to log in to the Marketplace with your account. Contact us directly on Instagram @striveetracking or by email email@example.com so we can find a solution together.
I have just subscribed to a program but I don't have access to it on the application.
You need to update the application after the subscription has been made:
1. Reboot the app by forcing it to close and then restart it normally.
2. Once you are logged into your account, you must click on the icon in the top left corner of the home page and select the program to access it.
I can't pay for a program. I have a window that keeps appearing over and over.
I can't register
I can't cancel a subscription
To cancel a subscription, you will need to follow these 5 steps:
1 - Go to the Strivee marketplace.
2 - Login with the same login credentials as the application if you are not already logged in.
3 - Click on your profile picture in the top right corner of the site.
4 - On the drop-down menu, click on "My Subscriptions".
5 - Click on the "Cancel subscription" button on the subscription concerned.